The Quality Agency use the two indications of agreement that consumers can respond to each question with and present this
as a percentage, effectively an agreement score or rating for how providers/Guild members as a collective are fulfilling
Consistent with this methodology, the Guild collates responses for all Guild homes with a CER carried out during each quarter
and calculates a weighted average response to each question, as well as overall.
In calculating an overall agreement score/rating, for how providers are meeting consumers’ expectations, the Guild
has set a bar of a >90% Consumer Rating as
Green, 70%-90% as
Amber and <70% as